Car Rental Agent

£28,500 per yearMonday to Friday: 08:00 – 17:30 Alternate Saturdays: 08:00 – 12:30We are looking for a proactive Customer Service & Operations Agent to join our team at our Derby branch. The key purpose of this role is to provide flexible support across daily operations, assisting all areas of the branch to ensure that an outstanding level of customer service is delivered at all times.The role involves building relationships and communicating with existing and prospective customers in person, over the phone, and via email. We are seeking an organised and proactive individual with excellent communication skills, who enjoys problem-solving and working with both customers and colleagues to deliver an exceptional customer experience. You’ll need to demonstrate a strong work ethic and thrive in a fast-paced, customer-facing environment.Main DutiesHandling incoming calls and assisting customers in branchCompleting service agreements and verifying customer documentationSupporting operational colleagues with key tasksCarrying out checks and inspections as requiredDelivering and collecting items to and from customers, ensuring all checks are completed and addressing any queries or issuesRequirementsFull driving licence with no more than 6 penalty pointsMust have held a full driving licence for at least 12 monthsHardworking, with the ability to succeed in a fast-paced environmentExcellent attention to detailPrevious experience in a similar role is highly desirable…