Customer Experience Manager

Customer Experience Manager

Basic Salary £45,00034 Days Holiday (Inclusive of Public Holidays)PensionHealthcareLife Insurance

The Role

Following continued growth, this market-leading organisation now seeks to recruit a Customer Experience Manager. Responsibilities include:

• Ensuring that every customer interaction reflects the commitment to service excellence
• Driving exceptional customer satisfaction and loyalty
• Managing customer complaints
• Monitoring key customer metrics, leveraging data analytics and implementing improvements

Your Background

To be considered for this role you should be able to demonstrate:

• Degree in Business, Marketing, Data Analytics or similar
• Experience in customer experience management, service operations or similar
• Strong analytical skills with proficiency in data visualisation tools
• Familiarity with customer feedback platforms and CRM systems – Salesforce

Medical instrument and device manufacturer, established over 60 years with an extensive product range and global presence in over 35 countries.

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