Repairs Officer

Repairs Officer – Surrey | Interim Opportunity

We are currently recruiting for an experienced Repairs Officer to join a busy Housing Assets team on a temporary basis in Surrey. This is a fantastic opportunity to play a key role in delivering a high-quality responsive repairs service.

Key Responsibilities

• Act as the main point of contact for day‑to‑day repairs enquiries
• Raise and manage repair requests with contractors
• Oversee shared inboxes, including new requests, follow‑ups, and stakeholder enquiries
• Assist with reactive repairs queries and provide support to the Repairs Manager
• Take ownership of repairs complaints, managing cases from initial enquiry through to resolution
• Provide cover for the Repairs Manager when required

Key Requirements

• Previous experience within housing repairs
• Strong administrative and organisational skills
• Experience working with contractors and managing service performance
• Ability to handle complaints and stakeholder enquiries effectively
• Confident communicator with a customer‑focused approach
• Experience within a local authority or housing association (desirable)

If you have the relevant experience and are available for your next contract, apply today or get in touch for more information.

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