Description
William Reed is investing in the Piano Marketing Product Suite, a best‑in‑class platform spanning Piano Composer, Piano Analytics and Piano Audience. These products support personalisation, activation, experimentation, audience intelligence and performance insight across a growing number of specialist websites within the Food, Cosmetics and Pharma industries.
Department: Digital Development
Employment Type: Permanent - Full Time
Location: Gatwick
What You’ll Be Doing
- Being responsible for configuring, building and enhancing Piano Composer experiences, split tests and experiments to improve engagement, conversion and commercial performance.
- Designing and implementing structured A/B and multivariate testing strategies using Piano Composer, ensuring rigorous test design, accurate measurement and clear insight reporting.
- Working with client‑side web technologies including HTML, CSS and JavaScript, and debugging front‑end issues with confidence.
- Writing and maintaining JavaScript to support experience delivery, DOM manipulation, event tracking and custom functionality within Piano Composer.
- Driving the effective use of native integrations between Piano Composer, Piano Analytics and Piano Audience to maximise value from audience segmentation, behavioural data and activation capabilities.
- Reviewing performance data within Piano Analytics to identify optimisation opportunities and proactively proposing improvements.
- Working with key brands, playing a central role in delivering data‑driven, personalised and high‑performing digital experiences by fully utilising the Piano Marketing Suite.
- Managing and deploying changes through a controlled versioning workflow using tools such as Bitbucket, and being responsible for structured release management across pre‑production and production environments.
- Planning time within Tempo, managing incoming requests in Jira, prioritising workload and tracking time against tickets.
- Producing and maintaining technical and process documentation within Confluence to ensure knowledge sharing, transparency and auditability.
- Acting as an escalation point for business‑critical issues related to tagging, tracking, experimentation or audience configuration, ensuring timely resolution.
What You’ll Need
Technical Experience
- Experience assisting with the implementation, configuration and testing of the Piano Marketing Product Suite or a similar platform (e.g., Adobe Analytics, Google Analytics).
- Experience utilising the Piano Marketing Suite or a comparable platform to run and analyse audience behaviour to inform marketing and business decisions.
- Working knowledge of APIs, JSON and modern web architecture.
- Familiarity with Jira for ticket management and Confluence for documentation.
- Familiarity with a structured release process, using Git repositories, and operating within defined change‑management controls is advantageous.
- Knowledge of Piano Composer, Piano Analytics or Piano Audience would be highly advantageous; otherwise experience with comparable marketing technology platforms is advantageous.
Analytical and Experimentation Mindset
- An ability to interpret behavioural and performance data to form hypotheses and define measurable success criteria.
- Comfortable working with analytics platforms to validate tracking, investigate anomalies and measure experiment outcomes.
- Capable of translating business requirements into technically feasible experimentation and personalisation solutions.
Communication and Stakeholder Management
- Strong communication skills with the ability to explain technical implementations clearly to non‑technical stakeholders.
- Experience working closely with commercial, editorial and product teams throughout the full lifecycle of a feature or experiment.
- An ability to manage shifting priorities and balance multiple concurrent requests in a structured manner.
- Proactive in identifying improvement opportunities and challenging unclear requirements.
Benefits & Initiatives
- 6.6 weeks of annual leave (pro‑rata for part‑time). The equivalent to 25 days plus standard England and Wales bank holidays for full‑time colleagues.
- One additional day holiday per year after 6 years’ service, up to a maximum of 7.6 weeks of annual leave (pro‑rata for part‑time). The equivalent to 30 days plus standard England and Wales bank holidays for full‑time colleagues.
- A holiday purchase scheme, allowing employees to purchase up to 3 additional days of annual leave and spread the cost over up to 6 months.
- An additional day of paid leave, a ‘MeDay’, allowing you the flexibility to celebrate a cultural or religious event or your birthday.
- One paid volunteering day per year to support a charity or community initiative of your choice.
- Hybrid and agile working opportunities (role dependent).
- Enhanced pension contributions – we offer employer pension contributions above the statutory minimum.
- Life assurance scheme.
- Group income protection.
- Enhanced family‑friendly leave pay entitlements.
- Well‑being benefits, including a health‑care cash plan, Employee Assistance Programme, virtual GP service and access to health & wellbeing resources and tools.
- Equity, diversity & inclusion initiatives, supported by employee‑led networks and a Disability Confident, Committed employer.
- Cycle to work scheme (subject to satisfactory completion of probationary period).
- Electric car scheme (subject to satisfactory completion of probationary period).
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