What You Will Do
As a Systems Engineer at Johnson Controls, your primary responsibility will be to provide exceptional engineering services to our customers across system maintenance and service delivery for CCTV, Access Control and Intruder Alarm systems. You will ensure that all work meets or exceeds our customers’ expectations and that Johnson Controls is seen as a trusted partner in delivering world‑class engineering solutions.
In this role you will take full ownership of all engineering service activities, including planned and preventive maintenance, and timely response to technical call‑outs. A key part of your role will be ensuring smooth coordination between internal teams and customers, maintaining excellent communication throughout, and keeping accurate paperwork and billing records.
As an integral member of the Services and Maintenance Team, your ability to work proactively, independently, and as part of a wider team is critical. You will support the team by offering your expertise when responding to technical faults, while working closely with both new and existing customers to maintain, optimise, and enhance their systems. Additionally, you will participate in the on‑call rota to provide 24/7 engineering support.
How You Will Do It
- Collaborate with customers, project management teams, and internal stakeholders to develop and deliver system requirements and solutions.
- Manage system maintenance tasks and monitor all installed systems and infrastructure.
- Ensure that solutions and services meet or exceed customer expectations.
- Complete all project and service‑related documentation to meet business timelines and operational standards.
- Adhere to Johnson Controls’ procedures and Health & Safety policies.
What We’re Looking For
- Strong experience in integrated enterprise‑level systems, including:
- CCTV
- Intruder Alarm Systems
- Perimeter Detection
- Access Control
- Video Intercom Systems
- Hands‑on experience with technologies such as: Genetec, Gallagher, Milestone, FLIR Latitude, ProWatch, and Commend.
- Experience with high‑end CCTV cameras (Bosch, Axis, Optical/Thermal imaging).
- Experience with Grade 3 Intruder Alarm installations (Galaxy, Texecom, and peripherals).
- Familiarity with Senstar Omnitrax/Fibre Patrol and Fibre Optic systems (desirable but not essential).
- Excellent communication skills, both internally and externally with customers.
- Self‑driven, enthusiastic, and able to work independently.
- Professional demeanor and customer‑centric approach.
Networking Expertise
- Strong understanding of TCP/IP, DNS, DHCP, routing & switching
- Experience with VLANs, VPNs, NAT, and load balancing
- Familiarity with network protocols and packet analysis
- Firewalls
- IDS/IPS, SIEM tools
- Knowledge of common threats
Capabilities
- Willing to travel and spend time away from home.
- Self‑motivated with a positive, customer‑focused attitude.
- Proven ability to deliver high‑quality customer engineering services.
- Reliable and capable of working both autonomously and as part of a team.
- Must be able to achieve and maintain government‑level SC clearance.
Benefits
At Johnson Controls, we offer a challenging and dynamic environment where you can grow your expertise and contribute to a world‑leading organization. Join us in shaping the future of engineering services and delivering innovative solutions that create a safer, smarter, and more sustainable world.
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