We are seeking an experienced Engineering Account Manager to take full responsibility for the profitable, compliant, and effective delivery of a major engineering and facilities contract operating in a fast‑paced, 24/7 environment.
You will lead and develop engineering and technical teams, ensure exceptional service delivery, and act as the primary point of contact for client stakeholders. This is a senior, visible role that combines operational leadership, technical expertise, commercial awareness, and continuous improvement. As part of the wider management team, you will also contribute to business growth, innovation, and the mobilisation of new contracts.
Key Responsibilities
- Full operational and commercial accountability for contract performance
- Lead, motivate and develop engineering teams, including mobile and static operatives and subcontractors
- Deliver planned and reactive maintenance to agreed KPIs, timescales and budgets
- Ensure high standards of quality, health & safety, and environmental compliance across all sites
- Manage client relationships and act as a trusted operational partner
- Produce and present regular operational and financial performance reports
- Oversee projects and minor works, ensuring delivery on time, on budget and to specification
- Drive continuous improvement through Lean, CI and benchmarking initiatives
- Identify opportunities for innovation, efficiency and organic account growth
- Ensure compliance with relevant management systems and industry standards (ISO 9001, 14001, 50001, OHSAS 18001)
- Support business development activity and mobilisation of new contracts where required
About You
You will be an experienced account or contract manager with strong technical and leadership credentials, comfortable operating in complex, regulated environments.
Essential skills and experience
- Background in facilities management, engineering or building services
- Experience managing large, multi‑skilled teams in a 24/7 operation
- Strong contract management and client‑facing capability
- Sound technical knowledge of facilities and building services
- Experience with asset management systems (CMMS/CAFM)
- Strong reporting, analytical and IT skills
- Ability to work under pressure and manage competing priorities
- FMCG or high‑compliance operational background
- Continuous Improvement / Lean experience (Six Sigma advantageous)
- Knowledge of pharmaceutical or similarly regulated environments
- IOSH, NEBOSH, ILM or similar qualifications (training supported if not held)
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