Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
Role Overview
We're looking for a Technical Account Manager—someone who lives and breathes identity security, not just manages accounts. This role is more than support; it’s about being the technical vanguard for our most strategic clients, guiding them through complex identity transformations, anticipating their needs, and ensuring the Saviynt platform becomes an indispensable pillar of their security posture. You will bridge deep technical expertise with strategic client partnership, driving successful implementations and long‑term value.
What You’ll Be Doing: The Impact You’ll Make
- Be the Identity Security Guru: Serve as the primary technical authority for assigned clients, providing high-level guidance and strategic direction throughout their Saviynt journey.
- Architect and Define Solutions: Lead the technical definition, scoping, and design of complex identity security solutions, translating intricate client requirements into robust, scalable Saviynt deployments. This includes comprehensive RFP responses, detailed professional services estimates, project plans, Rough Order of Magnitude (ROMs), and Statements of Work (SOWs).
- Own the Technical Delivery: Take full ownership of the technical execution of SOWs, orchestrating successful delivery of professional services, overseeing troubleshooting, and acting as the primary escalation point for all project‑related technical challenges.
- Strategic Client Engagement: Conduct regular, in‑depth technical reviews with customers, proactively identifying potential issues, optimizing their Saviynt environment, and ensuring maximum platform utilization and value realization.
- Proactive Problem Solving: Monitor support requests and client environments to identify recurring technical patterns, championing product enhancements or process improvements within Saviynt to address systemic issues.
- Drive Expansion & Adoption: Partner with account teams to identify and cultivate up‑sell, cross‑sell, and expansion opportunities by demonstrating how Saviynt can solve evolving identity security challenges and improve business outcomes.
- Technical Enablement: Develop and deliver advanced technical demonstrations and training sessions for clients, ensuring they can independently leverage the full power of the Saviynt platform.
- Internal Collaboration: Act as a critical liaison between clients, our Customer Professional Services (CPS) team, Engineering, and Product Management, ensuring client feedback drives product innovation and technical excellence.
- Operational Excellence: Assist with regional services resourcing and forecasting, and manage timesheet and invoicing approvals, ensuring seamless operational flow.
What You Bring (Your Identity Security Arsenal)
- Extensive Identity Security Experience (10‑15 years): Proven history delivering enterprise‑class Identity Governance and Administration (IGA) and/or Identity and Access Management (IAM) solutions, including hands‑on engineering, architecture, and complex technical problem‑solving.
- Proven Project Leadership (10+ years): Demonstrated success leading the scoping, planning, and delivery of large‑scale, high‑stakes identity security projects for enterprise clients, from initiation through post‑go‑live optimization.
- Client‑Facing Acumen: Exceptional skill in building trusted advisor relationships with senior‑level clients and partners, combining technical credibility with strategic insight.
- Complex Project Management Mastery: Expert ability to manage multiple concurrent, technically complex identity projects, balancing timelines, budgets, and stakeholder expectations.
- Comprehensive Project Lifecycle Expertise: Deep knowledge of project planning, resource management, scope definition, schedule management, status reporting, and meticulous technical documentation.
Technical Stack Proficiency
- Core Web Technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
- Database Management: Oracle, Sybase, MSSQL, MySQL.
- Directory Services: LDAP, Active Directory.
- Enterprise HR Systems: SAP, PeopleSoft.
- Programming Languages: Java, .NET, or C++.
- Identity Management Provisioning Systems: Experience with legacy Sun, Oracle, IBM, Novell, or similar modern platforms.
- Security Software/IT Audit: Strong understanding of broader security principles and practices, or experience in internal IT audit.
Security Domain Knowledge
- Mandatory IGA Experience: Substantial experience in Identity Governance and Administration (IGA).
- PAM Knowledge (Desirable): Familiarity with Privileged Access Management (PAM).
- Integration Technology: Experience with REST, LDAP, and database connectors.
- Directory Services: Knowledge of LDAP, Active Directory, and Azure AD.
- SaaS Platform Expertise: Experience working with SaaS security platforms.
- Security Frameworks (Desirable): Understanding of Zero Trust, NIST, and ISO27001.
IGA Product Experience
- Core IGA Platforms: Experience with SailPoint, Okta, Oracle OIM, or Saviynt.
- Other Security Products (Nice to Have): Experience with Pathlock, CyberArk, BeyondTrust, or Delinea.
- Access Management (Nice to Know): Familiarity with Access Management, Single Sign‑On (SSO), and Multi‑Factor Authentication (MFA).
Management & Client Engagement
- Stakeholder Management: Proven experience managing stakeholders, leading Program Boards, and interacting with senior management.
- RFP & Contract Management: Experience responding to Service RFPs, scoping projects, estimating, and producing Service Contracts/SOWs.
Required Training & Compliance
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter.
- Review and adhere to Information Security/Privacy Policies and Procedures, including:
- Data Classification, Retention & Handling Policy
- Incident Response Policy/Procedures
- Business Continuity/Disaster Recovery Policy/Procedures
- Mobile Device Policy
- Account Management Policy
- Access Control Policy
- Personnel Security Policy
- Privacy Policy
Why Join Us
Saviynt is a high‑growth Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers in a welcoming and positive work environment.
Saviynt is an equal‑opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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