Customer Advisor

Overview

Logistics / Customer Advisor – Chelmsford / Wickford location. Car driver required due to location; free on site parking. Salary 27185 – 28115 plus quarterly bonus. Monday to Friday, office-based full time.

This company owns eight depots across the country; the vacancy is within their modern, newly renovated offices between Wickford and Chelmsford. They are looking for someone with excellent telephone skills to be part of a team delivering the hire experience and to grow and nurture relationships with existing clients. You will update and assist customers after the initial sales process in a buzzy logistics department. Your role will be to improve and develop customer service capabilities for the service and operations team. You will work within a team with the support of a team supervisor and a Customer Service Manager.

Role & Responsibilities

• Respond to customer enquiries by phone, email, and web queries
• Provide ETAs
• Work closely with the transport planners
• Resolve customer issues
• Answer all incoming service calls (from customers, not drivers)
• Respond to all customer emails
• Manage and resolve all queries on the service log

Requirements

• Experience in logistics, helpdesk, or office-based telephone-based customer service
• Car driver is essential due to rural location
• Free on-site parking

Please apply through appropriate channels to be considered for this role.

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