Overview
Assistant Events Operations Manager – Location: Ascot. Salary: £36,000 + £3,000 - £4,000 service charge. Hours: 40 hours – 5 days out of 7.
About the Role
We are seeking an experienced and motivated Assistant Events Operations Manager to support the smooth running of Events and In-Room Dining operations. You will lead, coach and inspire a team to deliver exceptional, personalised service across a range of guest experiences, from private dining to large-scale events.
Responsibilities
- Support day-to-day management of Events & In-Room Dining operations
- Lead, train and motivate the team to deliver 5-star service standards
- Oversee event set-up and ensure all spaces meet client specifications
- Drive guest satisfaction by monitoring service quality and acting on feedback
- Manage staffing levels, rotas, and daily briefings
- Control stock, costs, payroll, and departmental expenses
- Maintain high standards of cleanliness, organisation, and presentation
- Collaborate with Events, Sales, and Culinary teams
- Support team development through training, coaching, and performance reviews
About You / Qualifications
- Previous experience in a similar role within a 5-star hotel or luxury environment
- Strong leadership and team management skills
- Excellent communication and guest service skills
- Good food & beverage knowledge
- Commercial awareness and problem-solving ability
- Passion for delivering exceptional guest experiences
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