Booking Administrator

Bookings Administrator - Hospitals

Cheltenham Hospital | Administration | Permanent | Full time

£25,038 per annum

37.5 hours per week

At Nuffield Health the UK's largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our Cheltenham Hospital who will be responsible for administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold an NVQ level 2 in Business and Administration or equivalent and experience of working in a customer‑facing environment, to help us build a healthier nation.

Responsibilities:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support meet the required standards and timescales.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• Prepare standard and ad hoc reports as required by the department.
• Handle appointments bookings and changes.
• Co‑ordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. You can choose from a range of fitness, lifestyle, health and wellness rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

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