Overview
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. Assists with defining basic KPI's and contributing to measurement and reporting activities. Serves as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day‑to‑day support and guidance. Contributes to the development and delivery of communications to keep stakeholders informed and engaged. Assists in assessing and validating the scope and impact of changes associated with the project.
Responsibilities
- Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes
- Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer ‘Forward Schedule Change’ reports.
- Conduct impact analyses, assess change readiness, and identify key stakeholders.
- Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues.
- Collaborate with cross-functional teams to integrate change management activities into project plans.
- Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance.
- Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives.
- Support the development and delivery of training programs to ensure smooth transitions.
- Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed.
- Ensure alignment of change initiatives with regulatory requirements and industry best practices.
Qualifications
What we’re looking for:
- A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences—maintaining a seamless 'follow-the-sun' model for Change Management responsibilities
- Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities.
- Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision.
- Strong understanding of business functions, workflows, and processes within an Operations environment.
Your Experience
Change Management Expertise
- 1-2 years of experience in a Change Management or similar role preferred.
- Proven track record of managing end-to-end change initiatives in complex environments.
- Frameworks & Methodologies
- Experience with ITIL (especially Change Enablement) preferred.
- Change Governance
- Experience participating in Change Advisory Boards (CABs).
- Strong understanding of risk assessment, impact analysis, and change prioritization.
- Tool Proficiency
- Experience using change management tools such as BMC Remedy ServiceNow, Jira, Salesforce or similar platforms.
- Stakeholder Management
- Demonstrated ability to engage and influence stakeholders at all levels.
- Experience working with cross-functional teams including IT, operations, and business units.
- Communication & Documentation
- Strong English language skills, both verbal and written.
- Experience preparing change documentation, reports, including internal root cause analysis reports.
- Industry Knowledge
- Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable.
- Analytical & Problem-Solving Skills
- Ability to assess complex change requests and identify potential risks and dependencies.
- Experience using data to track change success metrics and drive continuous improvement.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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