Our Hillier Garden Centre at Newbury is a well‑established and popular destination for gardening enthusiasts, offering a wide range of plants, gifts, outdoor living product and expert advice.
The primary purpose of the Garden Centre Shop Manager role is to oversee the day‑to‑day operations within the shop and food hall area of the garden centre. This includes ensuring high standards of customer service and product quality, optimising performance and profitability, managing staff, and maintaining compliance with health and safety protocols.
This role also involves working closely with management to meet revenue objectives and ensuring the smooth operation of the shop and food hall within budget.
Previous experience in merchandising, ideally within food, gifting or home retail, is highly desirable and will support success in this role.
This role is being offered on a full time, permanent basis of 37.5 hours per week on a rota basis.
We offer
- Salary of £30k to £35k per annum (depending on experience)
- Life assurance at 4 x annual salary
- Option to join enhanced group pension plan
- Sociable hours
- Full training
- Online Learning Hub
- Employee discount of 20%
- Discount of 50% on restaurant menu whilst on shift
- 31 days annual leave
- Free on‑site parking
- Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters
- Company Christmas gifts (eligibility based on start date with Company)
- Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop.
- Free entry to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally
Skills and Experience
- Previous experience in retail management and merchandising.
- Demonstrable experience in leading a team, managing staff, and promoting a positive work environment.
- Experience of managing budgets, sales targets, cost control, and improving profitability.
Personal attributes
- Ability to lead, inspire, and motivate a diverse team of staff.
- Strong delegation skills to ensure efficient task distribution across the team/other departments.
- Problem‑solving mindset to address daily operational challenges swiftly and effectively.
- Excellent interpersonal and communication skills, ensuring that customers have a positive shopping experience.
- A natural ability to manage complaints and feedback professionally and proactively.
- Passion for customer service and the ability to create a welcoming environment.
- Strong multitasking abilities to manage the shop and food hall, including stock control, operations, and staffing.
- High attention to detail, ensuring the shop and food hall area is well‑presented and efficiently managed.
- Ability to adapt to seasonal demands and changes in customer preferences.
- Willingness to work flexible hours, including weekends and Bank Holidays.
- Enthusiasm for sustainability and environmentally friendly practices.
- Ability to stay calm and composed in a challenging environment, particularly during busy seasons.
- Initiative to take ownership of tasks and make decisions that benefit the business.
You will be joining a renowned and established family business of over 150 years, working in a fun and friendly environment with an amazing bunch of people. We also place great value on all our team members and how they contribute to the ongoing success and growth of our Company.
Have we captured your interest, and would you like to know more? Then please apply and we will be in touch with you soon.
Please note that we will only consider candidates who are already located in the UK and have right to work status.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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