Fleet Support Executive - VW Commercial Vehicles
Location: Sheffield, South Yorkshire
Salary: Competitive plus bonus
Within this role you will support the Key Account Managers and Fleet Manager in delivering a robust, efficient service by handling product enquiries accurately and on time, processing new vehicle orders and finance applications in line with compliance requirements. Key to this role will be to build strong customer relationships whilst ensuring high standards of account support to help grow and develop key accounts.
Your Day To Day Will Include
- Manage daily communications with customers across email, phone and customer portals.
- Driving profitability through retention and customer satisfaction, delivering outstanding customer service at all times.
- Managing all inbound enquiries accurately and efficiently.
- Maintain 100% compliance with both internal and FCA standards.
- Deliver outstanding customer service to ensure retention.
- Provide up-to-date product, marketing, and pricing information.
- Assist with email management and quotations during peak times.
What We’re Looking For
- Exceptional level of attention to detail and accuracy.
- Excellent, high level team communication skills.
- A customer centric approach, always striving to deliver service above customer expectations.
- Ability to quickly build strong positive relationships with key stakeholder.
- Ability to work to targets, deadlines and under pressure.
- Computer literacy – proficient in Microsoft Excel, Word, Outlook and data input.
- Excellent organisational skills.
- Numerically proficient.
What We Offer
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best in class leadership development
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
#J-18808-Ljbffr