L3 Resource Deployment Manager – UKI Assurance, Audit (North Cluster)
Are you an experienced Resource Management professional? Do you want to be part of a high‑performing team?
An exciting opportunity has arisen to join our Assurance UKI Resource Management team to support our teams as a Resource Manager.
The opportunity
This is a partnering role where you will influence and manage the supply, demand and deployment of approximately fifty client servers. You will manage a small team responsible for workforce planning, including mix of skills, capabilities, contingent workers, offshore solutions, future workforce operating models and workforce plans to realise the ambitions of our service line.
Use a commercial mind‑set to understand and monitor business performance and the issues and challenges facing the practice. Focus on working closely with senior stakeholders to meet financial and non‑financial objectives, oversee and ensure resource requirements for engagement teams are met, optimise utilisation, improve performance and maintain Operational Excellence at all times. Provide a positive experience for people to drive their careers.
Build networks and work closely with stakeholders across Core Business Services and within the Service Line (e.g., Operations/Talent). Support initiatives such as rollout of new technologies (Robotics & Process Automation) and Diversity, Equity & Inclusion in relation to deploying engagement teams.
Key responsibilities
Deployment
- Deliver end‑to‑end deployment solutions to the client‑facing business.
- First point of contact for the Sub‑Service Lines Leadership team managing all aspects of supply, demand and deployment.
- Monitor and escalate resource availability; proactively work with colleagues from across the Service Line, wider UKI/FS to maximise utilisation.
- Analyse pipeline and engage with pursuit team to understand proposed resource models, ensuring requirements are known and can be met.
Headcount Management
- Support headcount management and capacity planning, optimising utilisation and chargeability of the client‑facing workforce.
- Support workforce planning to align long‑term headcount goals with UKI.
Experience Management
- Work with client‑facing staff to understand skills and experiences for appropriate alignment to engagements.
- Liaise with business, counsellors and HR to keep abreast of development needs and ensure planning alignment.
Business Impact
- Provide Leadership with insights on business performance, discuss trends, interventions and actions to improve results.
- Forecast financial performance and utilisation levels on a weekly/monthly/quarterly and annual basis using Retain and EY Financial Reporting tools.
- Prepare, analyse and present Management Information to senior stakeholders on budget vs. actual, headcount, deployment and wider Operational Excellence metrics such as utilisation, Retain accuracy, timesheets.
- Understand and communicate key business developments that may affect upcoming performance through regular updates with stakeholders.
- Produce and maintain ad‑hoc and regular Management Information reports, interpreting and acting on results.
Skills and attributes for success
- Strong team player, self‑motivated, self‑reliant and results‑orientated.
- Excellent written and oral communication skills.
- Strong commercial acumen – use data to tell a narrative.
- Ability to work under pressure to meet competing demands.
- Confident and resilient to deal with challenges.
- Strong stakeholder management capability to influence Engagement Partners, Directors and Managers on deployment solutions.
- Business acumen to challenge commercial drivers and demonstrate cross Service Line perspective.
- Problem‑solving and analytical mindset to resolve complex challenges.
- Conflict and clash resolution skills in a diplomatic and constructive manner.
- Team management and leadership skills.
To qualify for the role you must have
- Proven experience within Resource Management or workforce management, ideally in a professional services environment.
Ideally you’ll also have
- University degree or equivalent experience.
What we look for
- An experienced trusted business advisor with a passion for exceptional client service, maintaining high levels of financial management. Ability to build strong relationships with many stakeholders across the business.
What we offer
- Continuous learning: develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: tools and flexibility for meaningful impact.
- Transformative leadership: insights, coaching and confidence to lead.
- Diverse and inclusive culture: embraced for who you are.
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