About the job
Job Title: General ManagerLocation: Birmingham (The Mailbox)Contract Type: Full-time, PermanentSalary: £40,000 – £45,000 + Bonus
About the Role
We’re recruiting for a General Manager to lead a high-end, modern dining restaurant in one of Birmingham’s most prestigious locations.
This is a fantastic opportunity for an experienced hospitality professional to take full ownership of restaurant operations, team performance, and guest experience. You’ll play a central role in maintaining exceptional standards while driving commercial success and enhancing the venue’s reputation.
This role is ideal for a hands‑on leader with experience in premium or fine dining environments who is passionate about delivering outstanding service and building high‑performing teams.
Key Responsibilities
- Lead day‑to‑day restaurant operations, ensuring an exceptional guest experience at all times.
- Maintain high standards across food quality, service, cleanliness, and overall presentation.
- Oversee stock control, supplier relationships, and ordering processes.
- Ensure full compliance with food safety, hygiene, and health regulations.
- Manage and develop the full restaurant team, including supervisors, servers, bartenders, and chefs.
- Recruit, train, and mentor staff, fostering a positive and professional culture.
- Lead from the front on the restaurant floor, setting the standard for service excellence.
Performance & Commercial Management
- Monitor business performance including sales, labour costs, and operational efficiency.
- Work with senior stakeholders to drive revenue growth and profitability.
- Manage guest feedback effectively, resolving issues and protecting brand reputation.
Candidate Profile
- Minimum 3 years’ experience as a General Manager within a premium or fine dining environment.
- Strong leadership and team management capability.
- Excellent understanding of restaurant operations and high‑end service standards.
- Good financial awareness, including labour cost control and sales performance.
- Highly organised with the ability to manage a fast‑paced environment.
- Strong communication skills and a genuine passion for hospitality.
What Our Client Offers
- Competitive salary of £40,000 – £45,000 plus performance‑based bonus.
- Opportunity to lead a well‑established restaurant in a prime Birmingham location.
- Autonomy to shape team culture and operational success.
- A supportive and ambitious working environment.
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