Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London
Our Client within Local Authority are seeking a proven TOM Business Analyst to join our team and lead initiatives focused on service improvement and efficiency, particularly in front-door/customer services.
Role Overview:
The Target Operating Model Business Analyst will be instrumental in identifying opportunities for service enhancement and operational efficiencies. You will work closely with data and insight colleagues to analyse current processes, recommend improvements, and deliver impactful solutions.
Key Responsibilities:
- Identify and analyse opportunities for service improvement and efficiencies, primarily within front-door/customer service functions.
- Collaborate with data and insight teams to gather intelligence, develop recommendations, and implement efficiency initiatives.
- Ensure projects are well-defined, effectively managed, and aligned with the Council’s strategic objectives and priorities.
- Lead the creation, review, and validation of documentation for redesigned processes, supporting new ways of working and enhancing process-specific technology functionalities.
- Develop workflow diagrams, case studies, user stories, and other documentation to support process redesign and technology integration.
- Facilitate stakeholder engagement and workshops to validate process models and improvement initiatives.
- Monitor and evaluate the effectiveness of implemented changes, providing ongoing insights and recommendations.
Qualifications:
- Proven experience as a Business Analyst with a focus on Target Operating Models, process improvement, or service redesign.
- Strong analytical skills with the ability to work with data and insights to inform decision-making.
- Experience in process mapping, workflow diagramming, and documenting process changes.
- Knowledge of customer service operations and service improvement methodologies.
- Experience working within a local authority or public sector environment is highly advantageous.
- Degree in Business Administration, Management, or a related field; relevant certifications are advantageous.
Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.
Interviews will take place shortly, so please apply immediately to be considered for this contract role.
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