Work Coordinator/Scheduler
An opportunity has arisen for a Work Coordinator/Scheduler to join a leading property improvement organisation based in Belfast.
This is a Full-Time, Permanent Position.
Working hours: Monday to Friday (with a finish time of 3pm on a Friday).
With a salary of £28,000 - £31,000 per annum (dependent on experience).
Job Role:
You will be responsible for being the central link between internal teams and customers, overseeing contracts, scheduling works, coordinating installers and surveyors, and ensuring all activity is accurately captured within the CRM system.
Essential Criteria:
- Previous scheduling experience.
- IT proficient with the confidence in using CRM systems and digital workflows.
- Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels.
- Ability to work on your own initiative as well as part of a team
- Ability to manage and prioritise a busy workload.
- Strong attention to detail and accuracy.
Desirable Criteria:
- Experience coordinating technical field teams or installation projects is advantageous.
Main Duties and Responsibilities:
- Manage new contracts from onboarding to completion, ensuring all documentation and CRM updates are precise and up to date.
- Work closely with the sales team to resolve queries or discrepancies efficiently.
- Schedule surveys and installations, liaising with customers and field teams to confirm arrangements.
- Prepare comprehensive installation packs, including all required documentation and delivery notes.
- Maintain accurate CRM records across the entire contract lifecycle.
- Act as the main customer contact-providing updates, responding to queries, and delivering a positive experience.
- Track progress using a new internal scheduling system and suggest improvements to streamline workflows.
- Issue customer guarantees and final documentation upon project completion.
- Coordinate snagging or maintenance matters and keep all stakeholders informed.
- Assist finance with stage payments, invoicing, and card payment processing.
- Support credit control by monitoring outstanding payments and updating records accordingly.
- Contribute to weekly operations meetings and produce dashboard reports.
- Drive continuous improvement by identifying and implementing process enhancements.
- Provide reception cover when required.
Skills:
Scheduler Work coordinator
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