Head of Operations (Fulfilment & Logistics) | Greater Manchester | £90k
A high-growth, founder-led consumer brand is looking for a Head of Operations to take full ownership of warehouse, fulfilment and outbound logistics.
The business has scaled rapidly through digital channels and now needs a leader who can bring structure, improve performance, and build an operation that can handle continued growth and demand volatility.
This is a hands‑on leadership role with real influence, combining strategy, execution, and team leadership.
The Role
- Own the operation end-to-end, from inbound stock through to customer delivery
- Lead a fast‑paced warehouse and fulfilment function, improving speed, accuracy and efficiency
- Take full ownership of 3PL and carrier relationships – including SLAs, performance and commercial terms
- Build strong, accountable partnerships while holding providers to high standards
- Develop capacity plans to handle peaks, promotions and demand spikes
- Shape the logistics network (in‑house vs outsourced, future scalability, automation)
- Lead and develop operational teams, creating clear accountability and structure
- Work cross‑functionally to align operations with trading plans and growth
What Success Looks Like
- A scalable, well‑structured operation with clear ownership
- Strong 3PL and carrier performance
- Improved fulfilment speed, accuracy and delivery
- Reduced operational firefighting during peak
- An operation that supports, not limits, growth
About You
- Proven experience owning warehouse and logistics operations end‑to‑end
- Background in high-volume e‑commerce, retail or consumer brands
- Strong experience managing 3PLs and carrier relationships
- Comfortable operating at both strategic and hands‑on levels
- Calm, decisive, and able to deliver in fast‑moving environments
Why Join
- True ownership of operations
- Opportunity to build and scale a best‑in‑class function
#J-18808-Ljbffr