Head of Operations | London North West University Healthcare NHS Trust

The division of MET is recruiting for the second of two new Head of Operations posts, responsible for critical remits within our newly merged division.

We are seeking a highly organised, experienced, and dynamic leader to head up the operational delivery of our Integrated Care group.

The Integrated Care group is responsible for delivering the division’s elective operating plan, including RTT and DM01 performance of large medical specialty services across three sites. These specialties also provide crucial non‑elective and acute ward care at the Northwick Park and Ealing Hospital sites and are therefore accountable for delivering timely in‑patient care that responsibly progresses care and timely discharge, through one of the busiest non‑elective trusts in the country.

Successful candidates will deliver trust‑wide recovery and transformation programmes, develop staff through training and ensure performance accountability. As people leaders, the Heads of Operations will be excellent communicators, maximise staff engagement, deploy resources efficiently, and ensure divisional objectives are delivered through General Managers and their teams.

The Head of Operations will build strong relationships with stakeholders at all levels, represent the Trust in sensitive situations, and keep abreast of policy and regulatory changes.

The Post holder will deputise for the Divisional Director of Operations as required.

Responsibilities

• Work collaboratively with the Care Group Head of Nursing and Care Group Clinical Lead.
• Work with the Divisional management team in driving forward directorate‑wide programmes of work and service direction.
• Support in bringing together divisional and corporate recovery plans aligned to short‑ and long‑term objectives.
• Communicate complex concepts to a range of staff groups and clinicians and effectively negotiate barriers to change so that plans are delivered to timeframes and expectations.
• Work in collaboration with the Divisional Director of Operations to shape and implement the corporate objectives for the Trust.
• Work with the directorates on large strategic business cases related to recovery and service change, ensuring that the costs, benefits, risks and income and expenditure of such schemes are fully understood and prepared for presentation to the relevant committee for approval prior to commencement.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people.

Acute Services

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as a 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

For full role duties and responsibilities please see the attached Job Description and Person Specification.

This advert closes on Thursday 16 Apr 2026.

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