Business Development Senior Director (CX Partnerships)

**CX Partnerships, Business Development Senior Director****Function:** Business Development – Customer Experience **Location:** UK (London-centric; hybrid) **Reporting to:** Head of Business Development / CX Leadership **Role Type:** Hunter | Growth | Partnerships | End-to-end selling (with collaboration)**Why this role exists**Customer Experience is one of Kantar’s biggest growth opportunities — and partnerships with platforms like **Qualtrics** and **Medallia** are central to that ambition.This role exists to **unlock new revenue at pace** by sitting at the intersection of **clients, platforms, and Kantar expertise**. You will spend significant time **face‐to‐face with clients and partners**, building trusted relationships, spotting whitespace, and converting opportunity into pipeline and wins.This is not a passive partner role. It is a **high‐energy growth role** for someone who is commercially sharp, strategically minded, deeply curious about CX, and relentless about finding new ways to grow — through **new logos, cross‐sell, and partner‐led opportunity creation**.**What you’ll do****1. Hunt for growth through CX partnerships*** Act as a **front‐line hunter** for CX opportunities, using Qualtrics and Medallia as accelerators into new buying points.* Build deep, trusted relationships with **partner sales teams**, aligning on joint targets, priority accounts, and GTM activity.* Turn partner conversations into **qualified pipeline, proposals, and wins** — not just meetings.* Identify and pursue **new logos** as well as CX‐led **cross‐sell opportunities** into existing clients.**2. Be out in the market — a lot*** Spend meaningful time **in client offices** and **partner offices** (e.g. Qualtrics), building proximity, trust, and momentum.* Network relentlessly across the CX ecosystem: clients, platforms, events, and industry forums.* Bring Kantar’s CX thinking, IP and thought leadership into live commercial conversations.**3. Lead strategic, commercial conversations*** Run senior‐level discovery conversations that uncover CX tensions, priorities, and decision drivers.* Shape compelling, right‐sized CX propositions that combine **platform capability** with **Kantar insight, analytics and consulting**.* Own opportunities end‐to‐end for CX‐led deals, while collaborating with domains and conversion teams on larger or more complex work.**4. Work as a connector inside Kantar*** Partner closely with **Marketing** to turn CX campaigns, thought leadership and events into live opportunities.* Work hand‐in‐hand with **CX, Brand, Innovation, Analytics and other domains** to bring the best of Kantar into each deal.* Collaborate with the wider **Business Development team** to ensure CX opportunities are connected, not siloed.**5. Build and manage a high‐quality pipeline*** Take full ownership of **pipeline creation, progression and forecasting**.* Be rigorously **CRM compliant** — clean data, clear next steps, realistic close plans.* Focus on **pipeline health and velocity**, not just volume.**What success looks like*** Strong **partner‐sourced and CX‐led pipeline growth**.* Clear contribution to **new logo wins** and CX cross‐sell revenue.* Deep, productive relationships with Qualtrics and Medallia stakeholders.* High proportion of time spent with clients and partners, not behind a desk.* A reputation internally as someone who **creates opportunity and makes things happen**.**What you’ll bring*** Proven experience in **business development, partnerships or consultative sales**, ideally within CX, insights, consulting, technology or platforms.* Strong commercial instinct — you know how to qualify, shape, and close opportunities.* Confidence operating in **partner‐led sales environments**.* A natural relationship builder who thrives face‐to‐face with clients.* Strategic curiosity about CX, customer journeys, and experience transformation.* Energy, hunger and resilience — you enjoy the chase and the win.* High standards around **CRM discipline, forecasting and follow‐through**.**Why this role is exciting*** It sits at the heart of **CX growth** for the UK.* You’ll work with some of the **most influential CX platforms in the market**.* You’ll have real autonomy to shape how partnerships drive revenue.* It’s a true **hunter role** with strategic depth, not a transactional sales job.* Success is visible, valued, and commercially meaningful.#LI-ED2 #LI-Hybrid#J-18808-Ljbffr…