Branch Manager

Branch Manager

JOB DESCRIPTION

ROLE OVERVIEW

Title: Branch Manager

Job Location: Branch

Reporting to: Regional Manager

Direct Reports: Dependent on branch

Key Relationships: Regional Manager, branch team, Head Office departments. Suppliers, Sales Development Managers, internal and external customers.

Job Summary

• Providing, with your team, the highest standard of friendly, knowledgeable service in the branch to deliver the Company objective to be the decorator’s first choice.
• Managing, controlling and developing the overall business of the branch to agreed sales and profit targets
• Management and leadership of your team

Responsibilities

Selling & Business Development

• Ensuring the branch is covered with appropriate staffing levels during opening hours and opens and closes at advertised times
• Pro-actively selling the Company’s product range
• Planning and agreeing sales development and sales forecasts
• Monitoring and communicating results to staff and management
• Suggesting and organising local sales campaigns, initiatives and trade days and monitoring the results.
• Having and describing a vision for the development of the branch and local business
• Arranging local advertising and promotions for the branch with HO support
• Ensuring merchandising displays are refreshed in a timely manner to incorporate hotspots and promotional offers
• Effectively merchandising the sales area including cleanliness, tidiness and pricing
• Negotiating and recommending customer terms
• Making and following up quotations
• Opening and managing new account customers
• Building a network of customers and potential customers
• Providing feedback to management and staff on opportunities for growing the business; competitors; nil and low stock situations; customer needs

Customer Service Putting the customer first by:

• Acknowledging customers as quickly as possible in a friendly and welcoming manner; leading by example and acting as a role model for your team
• Promptly serving customers, dealing with their enquiries and operating the POS (point of sale) system coaching the team to ensure they are effective in this key element of customer service
• Providing appropriate advice using specialist knowledge to assist customers in getting the results they are looking for
• Promptly and effectively handling complaints within agreed parameters, exceeding customer expectations
• Maintaining adequate stocks of marketing materials to ensure availability within the branch
• Tinting paint to customers’ specification and ensuring routine maintenance of tinting machines
• Ensuring customer needs are met at all times and in a timely manner
• Encouraging the team and developing staff to use and grow their knowledge and to anticipate customer needs
• Developing long term friendly and professional relationships with customers, other branch managers and Sales Development Managers
• Identifying and implementing ways to meet and exceed customer expectations and requirements

Stock Management Ensuring warehouse is maintained to agreed standards; stock levels meet customer demand and remain in accordance with stock targets by:

• Monitoring stock profiles of every item in stock and
• Regularly reviewing rates of sale and stock levels
• Checking suggested orders with agreed internal and external suppliers
• Overseeing the delivery and booking in of stock and customer orders
• Performing perpetual inventory checks and adjusting where necessary
• Optimising efficiencies through bulk orders, working with the Stock Co-ordinator as appropriate
• Initiating action to clear excess, slow selling, clearance and damaged stock
• Supervising the annual stock take
• Organising branch transfers/inter branch transfers orders

Management and Leadership Demonstrating an interest and understanding of effective team working and working productively with others to achieve the shared Company objectives by:

• Participating in recruitment and selection
• Allocating work to staff effectively; creating staff rotas to ensure customer needs are met
• Regularly reviewing performance, carrying out probation progress meetings and annual performance reviews
• Regularly assessing training needs, nominating staff for training and coaching team in the skills and knowledge required for their individual roles
• Taking responsibility for aspects of managing the team including holiday booking, absence management, return to work interviews, well being meetings and formal meetings when required
• Actively listening, consulting and communicating with staff

Ad hoc tasks

As directed by the Regional Manager, Senior Branch Manager or Head Office Manager

Other conditions relevant to the role

• Promoting the Company’s Aims and Values and setting an example by own behaviour and adherence to these standards
• Supporting change in the business
• Supporting growth and development in the business
• Adhering to all Company policies and systems including Health & Safety and Environmental issues
• Ensuring the office is properly maintained to agreed standards
• The security of cash, stock, premises and vehicles (as appropriate)
• Using any reports provided to support the effective running of the branch
• Controlling all overheads keeping the costs within the agreed budgeted forecast
• Ensuring the premises (including the office) and machinery are properly maintained to agreed standards

#J-18808-Ljbffr…