Facilities Operations Manager

Reports to: Head of Operations – London

Location: London

Department: Operations

Direct Reports: Apprentice (from 2027)

About First Intuition

First Intuition is a fast-growing, award‑winning provider of accountancy training and apprenticeships. We offer a dynamic and supportive working environment with strong long‑term career development opportunities and a collaborative culture. Our people are central to our success, and we are committed to providing safe, well‑managed, and effective learning and working environments.

Role Overview

The Facilities Operations Manager is responsible for the effective day‑to‑day facilities management of our London sites, ensuring buildings are safe, compliant, and fully operational to support staff, students, and visitors. The role acts as the key point of contact for landlords, contractors, and internal stakeholders, coordinating planned and reactive maintenance, managing compliance and health & safety requirements, and supporting building‑related projects.

Key Responsibilities

• Manage the day‑to‑day facilities of our London centres, ensuring facilities are maintained to a high standard.
• Train the operations team on building checks and facilities procedures.
• Act as primary point of contact for contractors, including RAMS, bookings, access and performance management.
• Manage Planned Preventative Maintenance (PPM) schedules and records.
• Liaise regularly with landlords and coordinate landlord‑led works and inspections.
• Manage facilities supply procurement and stock control for larger operational items e.g. critical spares.
• Resolve day‑to‑day facilities issues and coordinate classroom IT fixes.
• Assist with building‑related projects such as office moves or refurbishments.
• Support building compliance, health & safety processes, audits and documentation.
• Any other duties as required.

Skills and Experience

• Proven experience in facilities and operations management.
• Strong knowledge of building maintenance, contractor management and PPM.
• Experience delivering to compliance and health & safety requirements.
• Excellent organisational and communication skills.
• Hands‑on, proactive and solutions‑focused approach.

Benefits

• 30 days’ annual leave plus bank holidays.
• 3 FI Days per year.
• Flexible‑working positive employer with a range of family‑friendly policies.
• Employee Assistance Programme: 24‑hour confidential access to counselling and support services.
• Competitive Pension.
• Private Medical Insurance.
• Training and development opportunities.
• Long term career prospects in a growing company.
• Employee perks including a range of discounts to suit your lifestyle.

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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