About the role
The post holder is responsible for coordination and administration of learning & development courses. The role involves the organization and management of course booking and communication processes, ensuring that access to relevant learning and development opportunities. This includes the promotion of courses with low bookings and regular monitoring and reporting of course availability.
Key Responsibilities
The post holder will support the Learning & Development Advisor with the facilitation of course sessions, as well as compiling regular training evaluation reports to share with training providers.
The post holder will ensure that effective administrative systems are maintained to support the team.
As our People and Culture function evolves, all team members are expected to work collaboratively, fostering a culture of shared learning. This includes:
- Sharing guidance and expertise across the People & Culture Hub and Service Teams
- Participating in cross-functional training to build capability
- Applying new skills to deliver high-quality service
- Supporting colleagues through change and promoting an inclusive team environment
Staff must work within the People & Culture Hub and Service Team model to ensure timely, accurate, and professional support. Including
- Providing first-line advice within role scope
- Escalating or signposting queries appropriately
- Adopting flexible cross-team working to manage demand
- Be responsible for the end-to-end administration for Learning & Development courses and events; as well as support with delivery and facilitation
- Create and oversee communication and project management plans, including the design of promotional resources to support projects and initiatives
- Maintain accurate data input and perform data analysis to support the L&D team with informing trends, gaps and areas for improvement in existing processes.
- Ensure effective communication with internal and external stakeholders, managers, and colleagues.
- Work independently within defined policies and procedures, referring to the manager where necessary.
- Participate in operational reviews, audits, and the ongoing improvement of systems and processes.
- Act in a professional manner always, ensuring effective communication across all levels of the Trust.
Our Mission & Values
Our mission is to make a positive difference to people’s lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
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