Customer Support Team Lead (UK) — Coaching & KPIs

A UK-based customer service provider is seeking a Customer Team Lead to oversee a team of Customer Support Agents in Solihull. The role involves coaching and mentoring staff, managing performance, and ensuring high service standards while handling complex customer complaints. Candidates must have at least 2 years of management experience in a customer-focused environment, strong communication skills, and the ability to manage performance metrics effectively.#J-18808-Ljbffr…