We’re looking for an experienced and forward thinking Refrigeration Technical Support manager to lead our Refrigerant Management Team (RMT) and MER Support Team. This is a key role driving FGAS compliance, operational excellence, and field efficiencies across our refrigeration function.
You’ll champion remote support capabilities, enhance triage processes, and develop a cross-functional, high-performing team that delivers best‑in‑class Bureau services to Arcus and our clients.
If you’re passionate about data-driven operations, technical performance, and developing people—this could be the perfect next step.
Benefits include:
- Salary: Up to £55,000 depending on experience
- Up to 4% bonus, dependent on performance
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Health cash plan
- Build and lead a cross‑functional team delivering full remote MER support services.
- Develop MER Technical Advisors (TAs) to be RIHCS and HVAC‑aware for improved triage.
- Mentor Helpdesk colleagues to enhance triage capability and reduce impact on specialist teams.
- Manage daily team functions, shift patterns, duties, and performance.
- Drive colleague engagement and foster ongoing professional development.
Operational Excellence
- Use Helix and SMaRT HUB data to drive improved field performance.
- Conduct repeat call analysis, root‑cause investigations, and recommend corrective actions.
- Produce clear, innovative reporting for a wide range of stakeholders.
- Support Operations Managers by identifying trends in FGAS usage and asset performance.
- Ensure accurate ERM and FGAS data is captured across internal and client systems.
- Lead improvements across refrigerant cylinder returns and gas containment processes.
- Track PRV data to maintain compliance with PSSR regulations.
- Manage workload, documentation, and process governance across the team.
Governance, Compliance & Budget Control
- Protect Arcus through diligent REFCOM compliance and gas management.
- Maintain team expenditure, OT use, holiday planning, and absence management within policy.
- Define colleague roles, responsibilities, objectives, and team governance structures.
- NVQ Level 3 or City & Guilds Level 3 in Refrigeration
- F‑Gas Category 1 certification
Knowledge & Experience
To thrive in this role, you’ll bring:
- Experience in Refrigeration, RTMS or service-based environments.
- Background in commercial refrigeration or HVAC maintenance.
- Prior experience managing a small team.
- Strong understanding of FM support services, KPIs, and performance monitoring.
- Familiarity with refrigerant gas containment and FGAS legislation.
- Competency in resource planning processes and techniques.
Skills & Behaviours
- Strong communication skills—verbal, written, listening, and presenting.
- Problem‑solving ability with a proactive, analytical approach.
- Effective stakeholder management, negotiation, and conflict resolution.
- Quality reporting and process management skills.
- Excellent time and workload management.
- A collaborative leader who drives engagement at all levels.
Ready to step into a high‑impact leadership role?
Apply today and help shape the future of our remote refrigeration support services.
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