Delivery Manager – OPS360

We are looking for a Delivery Manager to oversee the smooth delivery and support of the OPS360 platform (https://ops360.net).

In this role, you will manage day‑to‑day operations, ensure services run efficiently, and work closely with customers, developers, and support teams to deliver a high-quality experience.

Key Responsibilities

• Manage daily service delivery and operations for OPS360.
• Ensure incidents, problems, and changes are handled effectively.
• Monitor SLAs, KPIs, and overall service performance.
• Work with customers and stakeholders to resolve issues and improve service.
• Coordinate with development and support teams for smooth delivery.
• Use tools like ServiceNow / Jira to track and manage work.
• Drive process improvements and automation where possible.
• Support team performance and collaboration.

Skills & Experience

• Experience in IT service delivery or operations management.
• Good understanding of incident, problem, and change management.
• Familiar with ITSM tools (ServiceNow, Jira, etc.).
• Strong communication and stakeholder management skills.
• Ability to manage teams and priorities effectively.

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