Field Service/Support Engineer

We are currently seeking a skilled Field Service/Support Engineer to join our dedicated team focused on ensuring optimal operational quality and customer satisfaction in the Wales & Bristol regions. This role offers opportunities for international travel and is vital in helping us combat challenges like terrorism and drug smuggling. Join us to make a difference in security technology.

• Provide on-site technical support for Cargo Vehicle Inspection (CVI) and RTT X-ray Detection Scanner systems
• Carry out installation, troubleshooting, maintenance, and overhaul of hardware and software components
• Diagnose and resolve technical issues across various subsystems
• Act as the primary technical liaison between our company and customers
• Respond to third-line technical support requests from field engineers, distributors, and customer representatives
• Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems
• Participate in the installation of static, gantry, and portal CVI/RTT systems
• Maintain accurate technical documentation, including service reports and database entries

Technologies

• Hardware
• Support
• Mobile
• Security

Qualifications

• Strong technical expertise in installation, diagnostics, maintenance, and repair of complex systems
• Experience with hydraulic, electrical, electro-mechanical, and IT subsystems
• Excellent problem-solving skills and ability to troubleshoot technical issues
• Strong communication skills for effective liaison with customers and teams
• Ability to work independently and as part of a team
• Willingness to travel internationally and within the UK, particularly to Bristol and Wales
• Relevant degree or technical certification in engineering or a related field

#J-18808-Ljbffr…