Outpatient Booking Officer - Trauma & Orthopaedics | Frimley Health NHS Foundation Trust

We have an exciting opportunity to join our team as an Outpatient Booking Officer. The post holder will be responsible for booking outpatient appointments for Frimley Health Foundation Trust Trauma & Orthopaedics. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.

The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

Responsibilities

• Arranging appointments over the telephone with patients
• Managing Trauma & Orthopaedics call centre
• Booking patient appointments from waiting lists
• Rescheduling and cancelling appointments at short notice, when required
• Liaising with clinical admin, management, consultants and other clinicians
• Other administrative tasks such as meeting minutes and waiting lists validation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

We encourage applications from people who wish to work on a flexible basis. Flexibility may mean a range of different working patterns and hours, and we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

This advert closes on Sunday 19 Apr 2026.

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