Role Purpose
Credit Controller ensures timely collection of payments, maintains accurate customer accounts, and supports the business in managing cash flow and reducing financial risk. The role requires strong communication, organisation, and the ability to build positive relationships with customers and internal teams.
They work primarily on SAGE, although if you have experience of other packages this is a big advantage, and will allow you to hit the ground running.
Key Responsibilities
- Manage a portfolio of customer accounts, ensuring payments are collected within agreed terms
- Monitor aged debt and take proactive action to reduce overdue balances
- Issue invoices, statements, and reminder letters
- Contact customers by phone and email to chase outstanding payments
- Resolve invoice queries by liaising with sales, operations, and finance teams
- Negotiate repayment plans where necessary
- Maintain accurate records of all communication and account activity
- Prepare weekly/monthly debt reports for management
- Assess creditworthiness of new customers and recommend credit limits
- Support month‑end processes, including cash allocation and account reconciliation
- Escalate high‑risk or problematic accounts when required
Skills & Competencies
- Strong communication and negotiation abilities
- Confident, professional telephone manner
- Excellent organisation and attention to detail
- Ability to work under pressure and meet deadlines
- Good numeracy and basic accounting understanding
- Experience using finance software (Sage, Xero, SAP, etc.)
- Problem‑solving mindset with a calm, diplomatic approach
- Ability to work independently and as part of a team
This role is Monday - Friday, although there is flexible working in place, and plenty of autonomy.
We will look forward to receiving your CV
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