Customer Service Resolution Specialist
Bolton (Hybrid Working Available 1 day WFH)
£27,000 – £28,000 + Bonus
Monday – Friday
The Opportunity
We’re looking for a proactive and solutions-driven Customer Service Resolution Specialist to join a growing and dynamic organisation within the renewable energy sector.
This is a fantastic opportunity for someone who thrives on problem-solving, enjoys ownership of customer cases, and wants to build a long-term career with excellent progression opportunities.
The Role
As a Resolution Specialist, you’ll be the go-to expert when customer issues arise. You’ll take full ownership of cases, investigate problems, and deliver effective solutions while maintaining a first-class customer experience.
Key responsibilities include:
- Managing and triaging incoming customer queries and ensuring timely responses
- Handling returns processes and coordinating with internal teams
- Speaking directly with customers to resolve issues and de-escalate concerns
- Investigating complaints to identify root causes and prevent recurrence
- Logging and tracking cases accurately using internal systems
- Working to SLA targets and ensuring cases are resolved efficiently
- Acting as the main point of contact for customers throughout the resolution process
- Escalating complex or high-risk issues where necessary
About You
We’re looking for someone who is confident, organised, and customer-focused, with a natural ability to solve problems.
You’ll ideally have:
- Strong experience in a customer service or complaints/resolutions role
- Excellent communication skills (both written and verbal)
- The ability to manage multiple cases and prioritise effectively
- Confidence dealing with challenging situations and finding solutions
- A proactive and detail-oriented approach
- Good IT skills (Microsoft Office and CRM systems)
What’s in it for You?
- Competitive salary of £27,000 – £29,000
- Attractive bonus structure
- Monday to Friday working (no weekends)
- Hybrid working options
- Clear progression and career development opportunities
- Supportive and collaborative team environment
…