NOC L2 Shift Service Engineer (SC Cleared)

NOC L2 Shift Service Engineer (SC Cleared)

12 Months – 12-hour day/night shifts on a rotating 4-5 day pattern; 4‑5 days per week on site in Newport, Wales; £55 per hour (Inside IR35)

Please note: Due to the nature of this role and the client environment, the selected candidate must have ACTIVE SC Clearance and be a Sole British citizen.

This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You’ll work closely with internal teams and external stakeholders to maintain service performance and availability.

Role Responsibilities

• Deliver technical support and service management within a live NOC environment
• Act as a key interface between engineering teams, architects, and third-party suppliers
• Monitor and respond to incidents, problems, and change requests
• Perform analysis of technical and network data to support issue resolution
• Lead or participate in incident bridge calls as a central technical contact
• Ensure delivery against SLAs and KPIs
• Produce clear technical documentation and reporting
• Support continuous service improvement initiatives
• Escalate complex issues to L3 teams when required
• Maintain effective stakeholder communication and engagement

Essential skills and experience

• Experience with Windows environments and ITSM/ticketing tools
• Proven ability in incident investigation and resolution
• Strong communication skills across technical and non-technical audiences
• Experience working within a NOC or service operations environment
• High level of security awareness

Desirable

• CCNA or equivalent networking certification
• Experience with enterprise-scale infrastructure
• Background in secure or regulated environments

Additional Information

• Must be eligible to obtain and maintain appropriate UK security clearance
• Comfortable working independently in a shift-based, high-availability environment

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