End User Technology Engineer | University College London Hospitals NHS Foundation Trust

Overview

The End User Technology (EUT) Team seeks two End User Technology Engineers to join our established team, enhancing digital services across University College London Hospitals, focusing on end‑user devices supporting critical clinical workflows.

Key Responsibilities

• Hands‑on, fully on‑site role responsible for configuration, maintenance, testing, and ongoing operation of end‑user technology across multiple hospital sites.
• Support opening, refurbishment, and reconfiguration of clinical and corporate areas, including installation, configuration, and verification of workstations, printers, peripherals, and associated software.
• Implement specialist printing solutions such as label and wristband printers essential to safe patient identification and care delivery.
• Contribute to project and improvement work, including device refresh programmes, upgrades, replacements, audits, and major deployments such as EHR go‑lives.
• Support testing and validation activities to ensure all devices are safe, secure, reliable, and fit for clinical use.
• Maintain accurate configuration and asset records in line with agreed processes and best practice.
• Work closely with the Digital Healthcare Directorate and EHR application teams to configure and support the Trust’s Electronic Health Record system.
• Promote the safe and effective use of end‑user technology, acting as an ambassador for Digital Healthcare.
• Provide flexibility to participate in out‑of‑hours work during peak periods such as major deployments and go‑lives.

Qualifications

• Previous experience in a hospital or healthcare environment is an advantage (not essential).
• Strong analytical and problem‑solving skills.
• Proactive, resilient approach and commitment to delivering high‑quality, person‑centred customer service.
• Ability to work in a fast‑paced, on‑site environment.

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