Field Service Engineer

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Field Service Engineer (FSE) is responsible for providing highly visible onsite and remote technical support within their assigned regions for ROSA® Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for ROSA as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSE plays a critical role in ensuring the servicing of the ROSA Surgical Device throughout its lifecycle.

How You'll Create Impact

Perform ROSA system installations, along with troubleshooting and repair

• Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required
• Assess technical problems and find a solution or determine how to elevate questions appropriately in high pressure situations
• Act as a liaison between Zimmer Biomet and customers on communications regarding quality and performance of products
• Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices
• Respond to customer inquiries and maintain professional communication
• Provide product feedback and improvements to R&D
• Support product trade shows and lab trainings as needed
• Manage and maintain stock of inventory, company equipment, and documents that are necessary for servicing related activities
• Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness

What Makes You Stand Out

Promote the highest levels of customer satisfaction through the timely response of customer inquiries, provide clear and effective communications, and maintain professional appearances

• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
• Follow all internal communication and documentation policies
• Independently work without specific direction on daily activities
• Proficiently determine one’s own schedule based on business needs
• Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
• Regularly collaborate with others in suggesting valuable solutions as an active contributor
• Must demonstrate mutual respect, ongoing communication, and a positive outlook with both internal team members and customers

Your Background

B.S. or M.S. in Engineering or relevant Science

• Valid driver’s license and good driving record
• 2-4 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company

Travel Expectations

EOE/M/F/Vet/Disability

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