We are hiring a Learning Experience Consultant to lead blended learning relationships with cross-functional customers and ensure delivery stays aligned to customer needs and business priorities.
You will own a range of customer relationships related to learning needs across our product suite, working closely with the Learning & Development team to conceive, deliver and maintain optimal point-of-need learning for customers and their Asite platform users and drive engaging learning outcomes from initiation through to delivery and adoption. The role includes face-to-face training as well as contributing to the development of E-learning and Learning Experience Platform learning assets.
This is a full-time role, office-based in central London.
What you'll do
- Collaborate with stakeholders to assess learning and development needs and develop tailored blended learning solutions.
- Design and develop high quality innovative learning solutions using the Asite LXP and AI-assisted content creation.
- Lead on customer portfolio learning including induction, onboarding, ongoing upskilling and relationship building.
- Deliver engaging sessions in-person, virtually and blended sessions.
- Maintain up-to-date knowledge of industry trends and best practices in learning and development.
- Evaluate the effectiveness of learning programmes through feedback and performance metrics, making necessary adjustments for improvement.
- Work with the Learning & Development team to drive learning best practice in the SaaS space and within the Department.
- Quality assurance to ensure accuracy and consistency in functionality, logic, terminology and style across all learning approaches and content.
- Manage risks, issues, and escalations, ensuring continuity and timely decision-making.
Qualifications
- Proven experience in a learning and development role or similar position, preferably within a fast-paced SaaS or technology environment.
- Full understanding of adult learning principles and the full training cycle - needs analysis, design, delivery and evaluation.
- Proven experience in designing and delivering blended and digital learning.
- Familiarity with LXPs and AI enabled platforms systems.
- Strong abilities with experience in delivering training sessions to diverse audiences.
- Excellent communication, stakeholder management and programme management skills, both verbal and written, with the ability to present information clearly and effectively engaging learners.
- Demonstrated mentoring experience, fostering growth in individuals or teams.
- Ability to work collaboratively while maintaining a focus on organisational objectives. Ability to lead initiatives and support those of others to build a consistent and exciting E-learning portfolio.
- Proficiency in a second language would be a bonus.
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