The Role
We are looking for a National Account Manager to join our Sales team and help drive commercial growth across a key customer portfolio.
In this role, you will take ownership of your customer strategy, delivering sales and margin targets while building strong relationships across Buying, Category, Supply Chain, Commercial and Marketing functions. You will lead joint business planning, manage forecasting and investment, drive core range distribution, and use category and shopper insight to unlock sustainable growth across branded and own-label ranges.
Key Responsibilities
- Deliver supplier objectives through effective Joint Business Plans (JBPs).
- Develop a deep understanding of customer KPIs, formats, strategies and the competitive landscape.
- Own and execute the customer strategy, aligned to volume, value and margin targets.
- Lead collaborative forecasting for volume and value, working closely with supply chain and internal teams.
- Build commercial models and long‑term customer plans, analysing investment, ROI and performance.
- Manage customer investment, including invoices, claims, rebates and accruals.
- Influence range, space, distribution and promotional activity to drive growth.
- Track and interpret EPOS data to support insight‑led decision making.
- Monitor competitor activity and provide clear, actionable insight.
- Prepare concise reports and recommendations for internal and external stakeholders.
- Ensure compliance with Good Distribution Practice (GDP) for medicines and medical devices where relevant.
About You
You’ll bring strong commercial awareness and confidence working with forecasts, financial models and customer plans. You’ll be comfortable influencing at all levels, proactive in your approach, and results‑focused in a fast‑paced FMCG environment.
You’ll have excellent communication and negotiation skills, strong analytical ability, and a genuine interest in understanding shoppers, categories and customers. A good standard of GCSE Maths and English is required.
Key Skills & Experience
- Results‑focused with a proactive, initiative‑driven mindset
- Strong customer focus and stakeholder management skills
- Excellent negotiation, communication and presentation skills
- Category management experience
- Solid forecasting and commercial modelling capability
- Strong analytical skills with confidence using Excel and PowerPoint
- Understanding of P&L ownership and key commercial levers
- Highly organised, able to plan effectively and run productive meetings
Training Provided
- Health & Safety Induction
- Integrated Management System (IMS) Induction
- GDP
- AML
- DPSSI
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