Position Start Date: 01/09/2026 Contract Type: Full-time/Part-time Contract Term: Fixed
Application Close: 15/05/2026 Midday Date of Interviews: Interviews will be held on a rolling basis
TheStaff Support Manager is a key element of the School’s employee wellbeing strategy, acting as the dedicated “active listening” provision for all staff. The role provides a confidential, impartial, and supportive space for colleagues to discuss any aspect of their working life that may impact their wellbeing.
This role is designed to ensure staff feel heard, valued, and supported, contributing to a positive, healthy, and sustainable working environment. It is a role that has been newly created to reflect New Hall’s ongoing commitment to investing in our staff. The Staff Support Manager can be undertaken on a full-time basis, or a part-time basis by up to two people.
Key responsibilities
- to provide a safe, confidential, and non-judgemental space for staff to talk openly
- to use active listening techniques to support staff in exploring concerns related to work and wellbeing
- to offer empathetic support without acting as a decision-maker or line manager
- to offer first line employee relations advice on how to deal with situational examples
- to help staff reflect on challenges and identify potential coping strategies through coaching strategies
- to direct staff to appropriate internal or external support services where needed
- to maintain awareness of available wellbeing resources and support pathways
- to always uphold strict confidentiality, within safeguarding and legal boundaries
- to build trust across the staff body through professionalism, discretion, and consistency
- to communicate clearly the limits of confidentiality when necessary
- to identify emerging themes or trends (anonymised) to inform leadership decision-making
- to support the development of a proactive, preventative approach to staff wellbeing
- to offer flexible appointment times to accommodate part-time and shift-based staff
- to promote the service regularly to ensure awareness and engagement, e.g. through staff INSET
The successful candidate will be expected
- to have strong active listening and interpersonal skills
- to have high emotional intelligence and empathy
- to maintain confidentiality and professional boundaries
- to be trustworthy, approachable, and non-judgemental
- to be skilled in signposting and supporting without directing
- to have an awareness of staff wellbeing challenges within educational settings
- to be a practising Catholic
- to have experience of employee relations / generalist HR
- to have previous coaching experience
What New Hall offers
Excellent benefits & CPDLunch without charge in term timeDiscounted annual membership for New Hall Sport Club
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