Client Executive
Location: United Kingdom – Hybrid, Working Model: Hybrid (one day per week in central London, plus 1-2 days client/prospect visits), Specialism: IAM Sales / Account Management, Language: Fluent English required
ABOUT US
At Intragen, we are Europe's trusted partner in Identity and Access Management (IAM), providing cutting‑edge cybersecurity solutions to safeguard digital identities for leading global companies. From IAM and PAM to IGA and CIAM, we deliver comprehensive solutions using top‑tier tools like One Identity, Okta, SailPoint and CyberArk.
We're driven by a simple vision: putting identity at the heart of our clients' security strategy. We operate with core values that emphasise People First, One Team, Client‑Centricity, and Innovation.
THE OPPORTUNITY
We are looking for an experienced Client Executive to join our UK sales team — a dual‑focus role that combines identifying and winning new business opportunities with managing and growing our established UK client base. You will take ownership of a portfolio of existing clients, building deep relationships and expanding our IAM solutions within those accounts, while also proactively developing new logo opportunities to drive growth across the region. You will be the primary point of contact for your clients, working closely with our technical and delivery teams to ensure their needs are met and exceeded.
This is a hybrid role — you will primarily work remotely but will be expected to travel to our central London office one day per week and visit clients and prospects in person 1‑2 days per week.
KEY RESPONSIBILITIES
New Business Development
- Proactively identify and pursue new business opportunities, building a pipeline of prospects across target industries and market segments.
- Initiate meaningful conversations with potential clients to understand their IAM challenges and position Intragen's solutions effectively.
- Execute targeted sales campaigns, collaborate with vendors, and develop effective routes to market.
- Present IAM solutions to prospective clients, create compelling proposals, and ensure smooth alignment with their business needs.
- Meet or exceed new business targets and KPIs, reporting on pipeline activity and forecasting revenue accurately.
Client Relationship Management & Account Growth
- Build and maintain strong, long‑term relationships with key clients across our UK portfolio, serving as their primary point of contact.
- Understand clients' strategic objectives and align our IAM solutions — spanning IAM, PAM, IGA, CIAM, Consulting and Managed Services and software sales — to meet their evolving business goals.
- Regularly meet with clients to review performance, provide updates on services, and proactively discuss enhancements and opportunities.
- Identify and develop opportunities to grow existing accounts by promoting additional cybersecurity services, products, and solutions.
- Collaborate with the sales and technical teams to create tailored proposals and solutions that address client‑specific needs.
- Meet or exceed KPIs related to account growth, renewals, and client retention.
- Address client concerns and feedback promptly, ensuring consistently high levels of satisfaction and retention.
IAM Solutions Expertise
- Develop a thorough understanding of Intragen's IAM services and products, including IGA, PAM, Access Management, and our Managed Services and proprietary offerings.
- Partner with internal technical experts to design, present, and deliver customised IAM solutions based on each client's specific requirements.
- Stay informed on the latest IAM market trends, threats, and regulations to provide relevant and timely advice to clients.
Client Onboarding & Support
- Manage the onboarding process for new service engagements, ensuring smooth transitions and effective handovers to Operations and Finance teams.
- Provide ongoing support to ensure clients are utilising our services effectively and that any issues are resolved promptly.
- Coordinate with internal teams including technical support and customer success to ensure seamless service delivery.
Reporting & Communication
- Provide regular reporting on account status, service performance, and client satisfaction metrics.
- Communicate client needs and feedback to internal teams to continuously improve services and solutions.
- Prepare and present regular account reviews and progress updates to senior leadership.
- Maintain accurate and up‑to‑date records in our CRM system (HubSpot).
WHAT WE'RE LOOKING FOR
- 3+ years of proven experience in IT sales, business development, or enterprise account management within the technology or cybersecurity sector — with a track record of both winning new business and growing existing accounts.
- IAM experience is highly preferred — familiarity with Okta, One Identity, SailPoint, CyberArk or similar platforms is a strong advantage.
- Demonstrated track record of managing and growing existing client accounts, with a focus on retention and expansion.
- Strong commercial mindset with the ability to identify opportunities and develop compelling proposals.
- Excellent communication and relationship‑building skills, with the ability to engage confidently at all levels including senior stakeholders.
- Self‑motivated, results‑driven, and highly organised with a strong sense of ownership and accountability.
- Collaborative team player who works well across technical, delivery, and commercial functions.
- Fluent English (written and verbal).
WHAT WE OFFER
- Competitive salary, commission structure, and benefits.
- Hybrid working — primarily remote with one day per week in central London.
- 5 dedicated training days per year and ongoing professional development opportunities.
- Bonusly Reward Platform and Employee of the Quarter recognition award.
- Birthday day off to celebrate you!
- A supportive, innovative, and collaborative culture — Great Place to Work certified.
Intragen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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