Endoscopy Access Administrator (Permanent) | London North West University Healthcare NHS Trust

Key Responsibilities

• Part of the Endoscopy Access Team, responsible for day‑to‑day coordination and compilation of waiting lists and patient placement onto these lists.
• Collaborate closely with the polyp nurse specialist and general anaesthetic pre‑assessment nurses.
• Provide comprehensive administrative support to the Endoscopy Department.
• Work autonomously with initiative, following operational procedures and consulting supervisors as needed.
• Maintain a positive, proactive and professional approach to work at all times.
• Handle telephone enquiries empathetically and productively, taking appropriate action to ensure high patient satisfaction.
• Work as part of a team to deliver a first‑class service to patients and users of the Endoscopy service.
• Actively support and contribute to the requirements of the service and utilise designated operational practices within the specific endoscopy reporting system and the trust’s systems.
• Communicate effectively with a range of people, both in person and by telephone, promptly and in a professional and courteous manner, recognising barriers to communication.
• Respond to enquiries and take appropriate action on behalf of the service by telephone, contact or correspondence, within agreed time limits.
• Liaise with all relevant departments involved in providing care and core services to ensure smooth progression of the patient pathway.
• Provide excellent front‑of‑house service when covering Endoscopy receptions.
• Deal sensitively with complaints, problems or issues, highlighting and referring problems to supervisors where necessary.
• Provide expert advice on aspects of the patient’s care within defined boundaries and limits.
• Establish and maintain electronic and manual filing systems.
• Cover other members of the Endoscopy admin team when required, which may involve working on other sites.
• Actively support and contribute to the pre‑assessment service and the endoscopy unit.

This advert closes on Thursday 16 Apr 2026.

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