Parts Advisor (automotive)

Job Summary / Objective

We’re looking for a confident and motivated Parts Advisor to join a fast‑paced call centre team. This role is perfect for someone who understands the automotive world and has strong customer communication and sales skills. We work Monday to Friday!

Key Responsibilities & Duties

• Handle inbound calls to sell automotive parts to trade customers, garages, and bodyshops.
• Build strong relationships with existing accounts and identify opportunities for upselling and cross-selling.
• Accurately process orders, provide quotes, and advise on product availability and compatibility.
• Meet daily, weekly, and monthly sales targets while maintaining high service standards.
• Maintain detailed records of customer interactions and sales activity using CRM systems.
• Collaborate with internal teams to resolve queries, ensure timely deliveries, and support customer satisfaction.
• Stay up to date with product knowledge, promotions, and industry trends.
• Contribute to a positive team culture by sharing insights, supporting colleagues, and embracing feedback.

Experience, Skills & Key Competencies

• Automotive parts experience.
• Have at least 1 year of experience in a call center or customer service role, with a proven track record of building and maintaining effective customer relationships.
• Have exceptional written and verbal communication skills.
• Be able to effectively consult with individual customer locations, understand current business processes, and suggesting efficiency changes.
• Have experience with CRM systems, call monitoring tools, and performance dashboards
• Have ability to work independently and as part of a team in a target-driven environment
• Familiarity with car parts, vehicle systems, or aftermarket catalogues (e.g., TecDoc, MAM) is a plus
• Be resilient, organized, and able to manage multiple priorities under pressure.

We offer the opportunity to work fully remotely or in hybrid model.

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