As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries—from product advice to resolving order issues. You’ll engage with customers across live chat, phone, email, and social media, ensuring every interaction reflects our commitment to outstanding service.
Key Responsibilities
- Handle multiple channels including emails, phones, live chat, and social media.
- Work toward achievable department targets while maintaining high quality at each contact.
- Engage with customers daily in a polite, professional manner.
- Assist customers with all queries related to product advice and general customer service.
- Collaborate with team members and other departments to enhance overall customer service.
Core Skills & Qualifications
- Strong written and verbal communication skills.
- Willingness to learn and develop new skills.
- Professional, friendly, and hard‑working attitude.
- Demonstrated commitment to core values: show up, dig in, and get it done.
Benefits
Location: Gadbrook Park, Northwich (Office Based). Contract: Permanent. Shifts: Monday‑Friday 1am‑9am.
Development
- Access bespoke development programmes designed by our in‑house L&D team.
- Continued development through our upskilling programme with industry‑leading provider.
Leave
- 25 days annual leave plus bank holidays.
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days voluntary leave after 12 months.
Well‑being Support
- Access face‑to‑face and virtual appointments with our in‑house GP.
- Access to our in‑house CBT therapist.
- Access to our in‑house dentist for routine and emergency appointments.
- Access to 24/7 Employee Assistance Programme (EAP) provided by Bupa.
- State‑of‑the‑art on‑site gym at our Manchester offices.
- Access to on‑site physiotherapy.
Other Perks
- Save up to 12% on personal tech cost through salary sacrifice scheme.
- Up to 50% staff discount on THG brands.
- On‑site staff shop.
- Access to on‑site barber.
- Refer and receive up to £1,000 when a candidate passes probation.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments that can be made to the recruitment process.
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits.
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