Can you work closely with an Operations Manager to plan and deliver recruitment campaigns and manage people change processes effectively? Have you worked collaboratively with government departments, agencies, IT suppliers, or external organisations? Are you highly organised and able to manage multiple projects, priorities, and deadlines simultaneously?
This role is a key function within the Customer Service Centre and provides day-to-day support to the Operations Managers and Senior Leaders across both Newcastle and Swansea sites in the delivery of all business processes within the Centre.
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
Key Objectives
- Make roads safer
- Improve services for our customers
- Make road transport greener and healthier
- Harness the potential of technology and data
- Grow and level up the economy
Benefits
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
The post holder will play a pivotal role in any projects, new products and business changes affecting the CSC, ensuring that the Centre is adequately prepared for all changes. Engaging with Stakeholders to facilitate the smooth running of the Customer Service Centre on a day-to-day basis.
Key Responsibilities
- Liaise with Operations Manager to organise recruitment campaigns and take responsibility for executing people change processes.
- Leading and managing the headcount and budget spreadsheets ensuring they are accurately maintained and up to date across both Customer Service Centre (CSC) cost centres.
- Analyse budget data and monitor vacancy levels providing regular reporting to Senior Leaders.
- Liaise with recruitment partners i.e. Vacancy Management, Systems & Service Support and Shared Services UBS surrounding recruitment along with Department for Transport (DfT) and Government Recruitment Services.
- Complete relevant procurement forms, obtain necessary approvals and navigate Shared Services SRM as CSC requisitioner. Ensure purchase orders are raised and invoices are goods receipted within the required procurement timeline.
- Take the lead on maintaining Business Continuity Plans ensure they are regularly monitored and updated to ensure continuity of customer service.
- Responsible for maintaining the CSC Risk Register ensuring all risks are captured and accurately scored whilst liaising with Business Assurance to ensure compliance with Departmental Policies.
- Liaise with DVSA Colleagues, Stakeholders, DfT Agencies, IT suppliers and external customers and organisations to ensure appropriate information is obtained for resolution of queries or applications.
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