About The Role:
Days of Working: Typically Monday – Friday, however you will be required to display flexibility to meet the needs of the business. This may include weekend working and travel across the contract sites in line with your job responsibilities.
We are looking for a Performance & Compliance Manager to join our team supporting South London and Maudsley NHS Foundation Trust. This role is pivotal in ensuring compliance, driving performance improvements, and maintaining robust governance across all operational areas. You will lead on audits, training, and health and safety initiatives while supporting the management team to deliver exceptional service standards.
As part of your role, your key responsibilities will include, but are not limited to:
- Advise on and implement OCS policies and processes, ensuring legislative and policy changes are communicated and trained.
- Conduct quality and compliance audits, monitor KPIs, and drive improvements.
- Maintain accurate records, filing systems, and backup files for audits, training, and financial processes.
- Support month and year‑end processes including stock counts and invoice requests.
- Deliver toolbox talks, health and safety training, and monthly training sessions for all colleagues.
- Develop training plans and monitor statutory and site‑specific training compliance.
- Lead health and safety initiatives, audits, and promote a zero‑harm culture.
- Manage service user and staff surveys, payroll accuracy, and reporting.
- Ensure safe systems of work and proper maintenance of plant and equipment.
- Audit safety performance and manage disciplinary actions for breaches.
The ideal candidate should meet the following criteria:
- Right to work in the UK.
- Standard DBS clearance required.
- Degree or equivalent qualification.
- Train the Trainer Level 3 (preferably Level 4) and experience in training delivery.
- Strong IT skills including Microsoft Office and statistical systems.
- Demonstrable experience in training, administration management systems, and auditing.
- Background in catering or domestic services, ideally within a healthcare environment.
- Excellent communication and organisational skills.
- Ability to manage compliance, risk, and performance in a complex setting.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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