Patient Experience & Complaints Lead — Remote

A regional healthcare service in Newcastle upon Tyne seeks a permanent Complaints Manager for the Patient Experience Team. The role requires overseeing staff and managing patient complaints while ensuring effective communication and support for both complaints and compliments. Candidates must be prepared for challenging conversations and demonstrate resilience. A degree or equivalent experience in complaints handling is essential, along with strong analytical and communication skills. This position offers a full-time contract with flexible work options.#J-18808-Ljbffr…