Job Title: Business Coordinator
Location: Derby, UK
Sector: Social Housing
Reporting To: Business Support Manager / Operations Manager
Salary: Up to £33,000 + Package (DOE)
Role Overview
The Business Coordinator plays a key role in supporting the efficient operation of a social housing organisation. This position involves coordinating administrative, operational, and customer‑focused activities to ensure high‑quality service delivery to residents and stakeholders. The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.
Key Responsibilities
Operational Support
- Coordinate day‑to‑day business activities across housing and property services teams
- Maintain accurate records, databases, and reporting systems
- Support the planning and delivery of projects, repairs programmes, and tenancy services
- Monitor service performance and assist in producing KPI reports
Customer & Stakeholder Engagement
- Act as a first point of contact for internal teams, residents, and external partners
- Handle enquiries professionally, ensuring timely resolution or escalation
- Support resident engagement initiatives and community programmes
Administrative Coordination
- Schedule meetings, manage calendars, and prepare documentation
- Process invoices, purchase orders, and budget tracking support
- Ensure compliance with organisational policies and regulatory requirements
Data & Reporting
- Collate and analyse data to support decision‑making
- Produce regular reports on service delivery, complaints, and performance metrics
- Maintain confidentiality and ensure data protection standards are met
Compliance & Governance
- Support audits and compliance checks within housing services
- Assist in maintaining health & safety records and documentation
- Ensure adherence to social housing regulations and internal procedures
Key Skills & Experience
- Essential:
- Previous experience in an administrative or coordination role
- Strong organisational and time management skills
- Excellent communication skills (written and verbal)
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to manage multiple tasks and meet deadlines
- Desirable:
- Experience within social housing, property, or public sector
- Knowledge of housing management systems
- Understanding of regulatory frameworks in social housing
Personal Attributes
- Proactive and solution‑focused
- High attention to detail
- Strong interpersonal skills and team collaboration
- Adaptable and resilient in a changing environment
- Commitment to delivering excellent customer service
Salary & Benefits
- Competitive salary (dependent on experience)
- Pension scheme
- Flexible working options
- Generous annual leave entitlement
- Training and development opportunities
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