Please note, this is a 12 month Fixed Term Contract.
What you’ll be up to
Client Service Expert
You’ll be the trusted voice of our business, building strong client relationships and ensuring outstanding service at every touchpoint. You’ll provide clear updates, manage expectations, and confidently handle escalations while delivering on every commitment.
Commercial Impact
You’ll take ownership of budgets, KPIs, and SLAs—tracking performance, identifying opportunities for improvement, and ensuring efficiency across all activity. You’ll turn data into insight and insight into action.
Influence and Leadership
You’ll inspire confidence across internal and external stakeholders, driving collaboration and continuous improvement. You’ll also support and guide direct reports, ensuring high performance and alignment with key objectives.
Project Delivery
From campaigns and events to incentives and tactical initiatives, you’ll manage multiple projects simultaneously—ensuring clear briefing, strong execution, and successful delivery every time.
Growth and Innovation
You’ll proactively identify opportunities to grow accounts, improve service delivery, and develop innovative solutions that enhance both client outcomes and commercial performance.
Are you our perfect partner?
- You’re experienced in account management or client services (agency experience highly desirable)
- You’re commercially astute and a strong critical thinker
- You’re confident working in fast‑paced, multi‑project environments
- You’re a natural relationship builder with excellent communication skills
- You’re proactive, resilient, and solutions‑focused
- You’re experienced in managing or supporting customer accounts
- You’re comfortable working across teams and influencing without authority
- Knowledgeable in retail and/or telecommunications (desirable)
- You have a UK driver’s licence
Most importantly, you bring a positive, can‑do attitude and thrive when spinning multiple plates under pressure.
What you can expect from us
- 20% Performance Bonus + 15% Reward Scheme Bonus
- Company Sick Pay
- Life Assurance: 4 times your annual salary Pension
- Rewards Portal
- Development Opportunities – our teams have historically moved into all manner of other jobs!
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