Admin and Performance Manager | Greater Manchester Mental Health NHS Foundation Trust

As the Administrative Services Lead within the Manchester Community Care Group, you will champion leadership, performance management, Information Governance, and operational excellence.

Key Responsibilities

• Lead and manage our administrative services within the Manchester Community Care Group, establishing effective systems and processes to support service continuity across the Division.
• Lead the Division on Information Governance, IM&T, data quality and performance monitoring.
• Support the Senior Leadership Team and operational management across the Community Care Group.
• Support all Divisional staff in maintaining IT structures and systems, enabling clinical teams to use clinical information systems efficiently.
• Participate in major change initiatives that modernise systems, environments and services within Manchester Division and the wider Trust.
• Support the Division with the Information Governance agenda, and deputise for the Operational Support and Performance Manager as required.
• Provide leadership to the administration teams within the Division and intervene on initiatives across the wider Community Care Group.
• Maintain a thorough understanding of patient pathways, workflows in mental health, the clinical information system, Trust performance requirements and their reporting.
• Assist staff in recording clinical activity to a standard that provides evidence of care quality and meets reporting agendas.
• Engage practitioners to embed delivery of all performance measures (e.g. CQUIN, SOF, Mental Health Currencies, KPI’s). Support clinical improvement leads in timely intervention.
• Engage managers to monitor operational reports and take remedial action to ensure delivery of performance measures.
• Maintain up‑to‑date IT systems, structures and devices that support high‑quality care.
• Manage services within agreed budgets.
• Assist in revision and development of clinical information systems to support clinicians.
• Directly support Information Governance requirements, including Information Asset Assistant duties and development of Information Sharing Agreements.
• Represent the service in meetings and lead projects as appropriate to the role.
• Deliver targeted training on CQUIN, Mental Health Currencies, and other targets for all professional groups, including induction training for junior doctors.
• Deliver formal training sessions and one‑to‑one coaching on the Clinical Information System and related IT systems for new staff.
• Prepare supporting documents such as How‑to guides and help‑sheets to embed recording into practice.
• Work with managers to interpret, use and report performance data, identify improvement areas, and develop action plans.
• Use reports to identify where staff may need additional assistance and collaborate with individuals and line managers to address knowledge and skill deficits.
• Communicate standards and practices effectively to staff at all levels and maintain effective working relationships across the Division.
• Represent the Division in forums to ensure information is shared and/or communicated to relevant personnel.

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