Customer Representative – Skegness

At Nationwide, a Customer Representative role is about supporting customers with our services across all channels, from transactions on the till to handling inbound calls and supporting product applications through digital sales.

We need a Customer Representative for our branch in Skegness, Lincolnshire.

This role is a permanent position working full time, 35 hours per week, Monday to Saturday.

You’ll need to be within a 45 minute commute of the branch you’re applying to work in.

Responsibilities

• Process transactions on the till
• Handle inbound calls and online queries
• Support product applications through digital sales
• Educate customers on digital services and easier ways to bank

Training will be provided virtually in the branch; the first 3 weeks are important and no holiday will be taken during that period.

Qualifications

• Comfortable using digital tools and applications
• Strong customer service mindset
• Ability to adapt style to suit all customers’ needs
• Feel what customers feel – Step into customers’ shoes to understand their needs.
• Say it straight – Speak honestly and directly, sharing diverse perspectives.
• Push for better – Challenge status quo and take responsibility for continuous improvement.
• Get it done – Prioritise impact, be decisive and accountable for delivering customer outcomes.

Benefits

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• Access to additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Job Info

• Job Identification 2846
• Apply Before 04/28/2026, 10:55 PM

#J-18808-Ljbffr…