Area Breakdown Co:ordinator

Location and Pay

Worcester

A GBP 14.82/hr to GBP 20.40/hr (equivalent GBP 28,899 to GBP 39,774)

Job Description

Key role in the Service department supporting customers and field‑based breakdown engineers across a regional area, arranging site visits to resolve machine breakdowns.

Responsibilities

Scheduling engineers, discussing faults and job expectations with engineers and customers, and invoicing completed work.

The Person

The ideal candidate will have a positive, proactive attitude, strong problem‑solving ability and be able to work independently or as part of a team. Flexibility is essential to meet team targets and support engineers and colleagues when required.

• Confident communicating at manager/director level
• Knowledge of machine build processes and structure
• Computer literate (Excel, Word, PowerPoint, scheduling systems)
• Experience in planning and coordinating work
• Able to manage customer and engineer expectations
• Strong telephone and communication skills
• Able to understand technical written reports

Reward

Join a multinational manufacturing company offering excellent career progression, 25 days holiday plus bank holidays, double‑salary life insurance and wellbeing programmes, Aviva pension (5), free uniform and parking, and a subsidised on‑site restaurant. Working hours Monday to Friday 08:15‑16:30, with overtime paid at Time 1/3 for the first 2 hours, then Time 1/2, Saturday Time 1/2 and Sunday double time (Band 6:10).

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