HomeServe – Customer Service Representative
Do you thrive on customer conversations and making a real difference? We’re looking for motivated individuals to join our busy Customer Care department at our Walsall site (WS2 7BN).
Salary
£28,000 per year
Contract
Permanent, Full-time (40 hours per week)
Shift Rotation (4-weekly Cycle)
- Monday to Friday: 8:00am – 8:00pm (8.5‑hour shifts with a weekend off)
- 1 in 2 Saturdays: 8:00am – 4:00pm (plus 4 weekdays worked)
- 1 in 6 Sundays: 10:00am – 4:00pm (plus 4 weekdays worked)
- Bank holidays on a rotational basis included within the rotation above
Where will I work?
You’ll be based full‑time at our Walsall office during your probation period. After probation, you’ll be eligible for our hybrid model, with late shifts and weekends worked from home where possible.
Who is HomeServe looking for?
Enthusiastic, energetic and determined individuals to join our Customer Care team. In this role, you’ll support customers by answering queries about our policies and products, particularly at points where they wish to cancel, and where appropriate offer additional products that meet their needs.
Qualifications
No specific qualifications required. What matters is customer service experience and the following qualities:
- Resilient and able to stay calm and professional in challenging situations
- A great listener who can understand what our customers need
- Eager to learn about our products, services, and systems
- Dedicated to delivering outstanding customer service
- Detail‑focused, so you can follow our processes accurately
- Confident using a computer and learning new systems
- Someone who enjoys working in a fast‑paced, supportive and fun environment
We provide comprehensive training to equip you for success.
What can HomeServe offer you?
- 22 days’ holiday (rising to 25), with the opportunity to buy extra days and 2 paid days to volunteer for a charity of your choice
- Access to discounts via ORB – Our Recognition & Benefits platform, interest‑free tech purchasing, salary finance, mortgage advice, and more
- Free HomeServe policy, giving you peace of mind at home
- Pension scheme
- Health & wellbeing benefits: Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, Employee Assistance Programme
- Free onsite parking and easy public transport links
- Cycle to Work Scheme
- Free toast and refreshments throughout the day
About HomeServe
With over 30 years of experience looking after UK homes, HomeServe is one of the country’s leading home assistance providers, delivering support for plumbing, drainage, boilers, heating, electrics and kitchen appliances.
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