Digital Project Manager
City: London
Location: GB
INTRODUCTION
JOB PURPOSE
We are seeking a commercially driven and experienced Project Manager with a strong background in the luxury sector or relevant industry to lead the delivery of high-impact digital initiatives. This role will oversee complex updates across our digital platform, including key eCommerce touchpoints, with a clear focus on optimising the customer journey and elevating our brand presence online
The ideal candidate is an agile, confident and decisive project manager, comfortable presenting to senior stakeholders, driving accountability and ensuring delivery in fast-paced and evolving environments. A strategic thinker and strong problem solver, you will bring excellent communication and interpersonal skills and proven experience managing end-to-end digital projects at a global scale
RESPONSIBILITIES
- Digital Project Delivery & Execution: Manage delivery of site updates and seasonal campaigns aligned to brand and commercial goals
- End-to-End Project Planning & Governance: Develop and manage end-to-end project plans and timelines, ensuring delivery against agreed milestones
- Agility: Thrives in fast-changing environments, quickly pivoting project direction to keep delivery on track
- Prioritisation: Proven ability to balance competing stakeholder priorities while maintaining a sharp focus on commercially driven outcomes
- Reporting & Communication: Deliver strategic project insights, performance updates, and recommendations to senior management
- Cross-functional Collaboration: Collaborate with internal teams (e.g., UX/UI design, merchandising, and marketing) and external agencies to develop and implement project plans that deliver on time, within scope, and within budget
- Commercial Strategy & Optimisation: Take a data-driven approach to project management, identifying growth opportunities, optimising the digital customer journey, and implementing best practices that drive online conversion
- Stakeholder Management: Act as the primary contact for digital projects, keeping key stakeholders updated on progress, risks, and opportunities. Facilitate key stakeholder meetings, ensuring alignment on business goals and KPIs
- Quality Assurance & Testing: Oversee QA processes for all digital deliverables, ensuring that final outputs meet luxury brand standards and deliver a premium experience to customers
- Budgeting & Resource Allocation: Manage project budgets, timelines, and resource allocation, ensuring effective cost management and maximising return on investment for all digital initiatives
PERSONAL PROFILE
- 3+ years in digital project management
- Proven track record of managing high-stakes projects
- Project management qualification is a plus
- Comfortable managing ambiguity, responding to change, and maintaining momentum under pressure
- Commercial mindset and ability to identify and execute strategies that drive revenue and improve digital profitability
- Able to confidently articulate project status risks, and decisions
- Good verbal and written communication skills
- Meticulous attention to detail, ensuring the highest quality in project execution and delivery.
- Proactive and solutions-oriented, with the ability to adapt quickly and efficiently in a fast-paced, high-stakes environment
- Strong planning, prioritisation, and problem-solving skills, with a consistent focus on outcomes and continuous improvem
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